The direction of IT Support is changing!
IT Support used to be trying to fix the software bugs or implement workarounds that would have staff up and running again at the earliest opportunity.
Welcome to 2025.
In the modern landscape, in my experience, over 80% of IT support time is now dedicated to:
1, Ensuring machines have the latest software installed.
2, Regaining access to comprised accounts.
3, Dealing with the outcome of malicious software.
The remaining 20% of time spent is still the bread and butter of IT support, password resets, setting up multifactor authentication, change requests and educating users.
So why the shift?
Hardware has become a lot more reliable increasing up time.
Internet connections are faster and more stable. Software updates are now more frequent and automatically installed.
Systems have migrated to the cloud and have become more stable, agile, scalable and secure.
AI is now in the driving seat when it comes to the threat landscape.
Why you still need support?
Things still go wrong. Some issues can be physical, where cables or connectors have been dislodged. Some issues may be with external and out of your control. 3rd parties such as an internet providers or system providers such as accounting software.
Some issues relate to the way software is pushed out and installed on machines before being fully tested.
In 2025, automation is the key to maximising uptime and reducing IT support costs.
If you are a business processing personal data (data relating to a sole trader is considered personal data under GDPR)
Our support subscription addresses what businesses need in the current IT climate. Antivirus and Crypto locker protection.
Thanks for your time. This is Mark from IT Life-Raft. As always, stay safe online.
🌍 Why Choose IT LifeRaft Ltd?
- Local Expertise: Based in Whitchurch, we understand the needs of Shropshire businesses.
- Scalable Solutions: From startups to established firms, our services grow with you.
- Transparent Pricing: No hidden fees—just clear, tiered subscriptions.
- Proactive Support: We don’t just fix problems—we prevent them.
If you are new to IT Support or looking to change your provider, please book some time using our on-line booking calendar and choose a date at time that suits you. Online Bookings
📞 Ready to Stay Afloat with Smarter IT Support?
Let’s talk about how IT LifeRaft Ltd can help your business thrive. Whether you’re interested in our Essentials tier or want to explore our full suite of services, we’re here to guide you.
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