IT Life-RaftPeople and Microsoft 365
Help with accounts, email, Teams, licences, access and user questions, including a clearer process when staff join or leave.
Microsoft 365 supportRemote and practical support
IT Support Telford
Managed IT support for Telford small businesses that need staff, accounts and devices working reliably across offices, customer sites and home.
Business IT support in Telford
Support for the systems your team uses each day.
IT Life-Raft supports Telford businesses that need one place to turn for day-to-day IT, Microsoft 365 and basic cyber protection. We can handle many account, software and device issues remotely and agree a practical route for work that needs someone on site.
A growing team may have users across an office, customer sites and home. We check device visibility, access when people join or leave, Microsoft 365 licensing, email protection and independent backup so support keeps pace with the business.
Email, DNS and security
Review DNS ownership, SPF, DKIM, DMARC, MFA, mailbox rules and the practical controls that reduce avoidable account and payment risk.
Business email securityDevices, backups and recovery
Remote troubleshooting and monitoring for supported devices, with independent backup checks and recovery priorities reviewed as part of managed support.
Backup and recoveryQuestions from Telford businesses
Can you support staff working across different sites?
Yes. Remote support can cover supported devices, Microsoft 365 users and common software issues wherever staff work, subject to an agreed scope and suitable access.
Can we move from our current IT provider?
Yes. We can review the existing setup, ownership, documentation and supplier access, then agree a handover plan that limits disruption.
What happens in a free IT review?
We discuss the systems your staff depend on, the problems you want solved, your current suppliers and the risks worth checking first. You receive practical priorities and a suggested support route.
Customer feedback on Google
What customers say about IT Life-Raft.
★★★★★ 5.0 out of 5 · 8 reviews
Google Business Profile rating shown in a screenshot supplied on 24 September 2026. Ratings and review counts may change.
“The owner Mark is first class.”
“We have been using Mark's IT Support for over a year now. His service is excellent.”
Your typical IT journey
From first setup to dependable day-to-day support.
Every organisation is different, but these are the usual stages we work through. We check what you already have first, then only recommend changes that have a clear purpose.
Your business identity
Choose a domain that the business controls, then use it for a professional website and matching email addresses.
Microsoft 365
Create the right Microsoft 365 framework or migrate existing email and data with a planned handover.
Independent backup
Add a separate Microsoft 365 backup. Microsoft's resilience and retention features are useful, but they are not the same as an independent backup under your control.
Managed devices
Install approved monitoring and management tools to maintain devices and provide faster remote troubleshooting when staff need help.
Ongoing support
Move to a predictable monthly service on a rolling agreement, with Microsoft licences managed and reviewed so you buy the right fit.
Practical guidance
IT Support Telford Support That Keeps Business Moving.
IT Life-Raft helps organisations understand their technology, security and support decisions without unnecessary complexity.
Support
Help with everyday technology, accounts, devices and supplier coordination.
Protect
Practical checks around access, backups, updates and cyber risk.
Improve
A clear plan for reducing repeat issues and making work easier.
01 / REVIEW
Understand The Current Setup.
Identify what is working, what is fragile and what matters most.02 / PRIORITISE
Choose The Next Actions.
Focus effort on the improvements with the greatest practical value.03 / SUPPORT
Make Changes Safely.
Keep staff informed and avoid unnecessary disruption.04 / IMPROVE
Review And Strengthen.
Keep technology, security and support aligned as the business changes.Ready when you are
Get A Clear Plan For Next Steps.
IT Life-Raft can turn technology concerns into calm, practical actions.
Book the review