IT Life-RaftSupport for your team
Help with Microsoft 365, email, Teams, user access and supported devices. We document recurring problems so the same issue does not keep interrupting staff.
How managed support worksRemote and practical support
IT Support Shropshire for Small Businesses
We don't provide IT support in Shropshire. We help businesses have fewer problems, less downtime, less risk, better security, faster recovery and more time to focus on customers.
IT support is one of the tools we use to achieve that. IT Life-Raft helps Shropshire businesses put Microsoft 365, devices, email, backup, DNS, documentation and cyber-aware support into a clearer managed plan.
IT support across Shropshire
What ongoing support looks like in practice.
For a small business, a working day can stall when staff lose access to email, a device fails or nobody knows who controls an important account. We help teams across Shropshire with day-to-day support and a clearer view of the systems they depend on.
Most account, Microsoft 365, software and supported-device issues can start with remote help. If physical access is needed, we discuss the work and agree a suitable approach rather than assuming every job needs a visit.
Visibility and protection
Review updates, endpoint protection, account security and independent backups. Monitoring helps us spot issues on enrolled devices; the precise coverage is agreed with you.
Cybersecurity servicesA practical handover
Moving from another supplier? We check domain and Microsoft 365 ownership, administrative access, backup arrangements and documentation before agreeing a transition plan.
Discuss your current setupFor business owners
IT support should answer business questions, not just tickets.
Good support gives directors, owners and managers enough clarity to make responsible decisions about risk, cost, downtime, compliance and recovery.
What would one day without email cost?
We look at the services your staff use every day, who owns them, how they are protected and how quickly they could be restored if something failed.
Who controls the tenant, domain and DNS?
Microsoft 365, domain names, DNS records, licences, backup data and administrator accounts should be documented so the business is not dependent on guesswork or one person's memory.
Could another provider take over cleanly?
Subscription support works best when documentation, suppliers, devices and critical workflows are already understood. The more we know before a problem, the faster recovery can start.
Security-first cloud
Cloud only helps when identity, email and recovery are protected.
Microsoft 365 is usually at the centre of the business. That makes account security, email authentication, device visibility, mailbox rules, backup and incident response part of normal support rather than optional extras.
We keep the advice practical: reduce the chance of a mistake, limit the access available if one happens, detect unusual activity and recover quickly.
Email, DNS and DMARC
SPF, DKIM and DMARC help protect your email identity. We check who can change DNS, which systems send mail and whether records are documented.
Domain and DNS supportMFA and sign-in risk
MFA matters, but it is not the whole answer. We also look at privileged access, risky sign-ins, managed devices, legacy access paths and staff reporting routes.
Business email securityBackup is not recovery
A completed backup does not prove the business can restore the right data quickly enough. We work backwards from tolerable downtime and testable recovery priorities.
Backup and recoveryYour typical IT journey
From first setup to dependable day-to-day support.
Every organisation is different, but these are the usual stages we work through. We check what you already have first, then only recommend changes that have a clear purpose.
Your business identity
Choose a domain that the business controls, then use it for a professional website and matching email addresses.
Microsoft 365
Create the right Microsoft 365 framework or migrate existing email and data with a planned handover.
Independent backup
Add a separate Microsoft 365 backup. Microsoft's resilience and retention features are useful, but they are not the same as an independent backup under your control.
Managed devices
Install approved monitoring and management tools to maintain devices and provide faster remote troubleshooting when staff need help.
Ongoing support
Move to a predictable monthly service on a rolling agreement, with Microsoft licences managed and reviewed so you buy the right fit.
Common questions
Questions Shropshire businesses ask about IT support.
Who provides IT support for small businesses in Shropshire?
IT Life-Raft provides managed IT support for Shropshire small businesses, including Microsoft 365, business email, managed devices, RMM visibility, independent backup checks, cybersecurity guidance and day-to-day remote support.
Can you support a Shropshire business remotely?
Yes. Most Microsoft 365, account, software, device and security checks can start remotely. If physical access is needed, the work is scoped clearly before any visit is promised.
Is Microsoft 365 backup included?
Microsoft 365 has useful resilience and retention features, but it is not the same as an independent backup. We help businesses review what is protected, what can be restored and who owns the recovery process.
Is MFA enough to protect our business?
MFA is essential, but it should sit alongside secure configuration, device controls, mailbox rule checks, privileged-account reviews, staff awareness, logging and a clear response process.
Should our MSP manage DNS and email authentication?
It is often safer when DNS, SPF, DKIM and DMARC changes are documented and coordinated by the support provider. The important point is that the business knows who owns the domain and who can make changes.
Do you offer rolling monthly support?
Yes. Support can be provided on a predictable rolling monthly agreement without a long tie-in, based on an agreed scope and the systems your business depends on.
Customer feedback on Google
What customers say about IT Life-Raft.
★★★★★ 5.0 out of 5 · 8 reviews
Google Business Profile rating shown in a screenshot supplied on 24 September 2026. Ratings and review counts may change.
“The owner Mark is first class.”
“We have been using Mark's IT Support for over a year now. His service is excellent.”
Start with a review
Plan the next stage of your business IT.
We will review the current setup, explain the priorities and recommend a practical route forward.
Book a free IT review