How IT Life-Raft handles personal information.

Plain-English information about what we collect, why we use it, how long we keep it and how to contact us about privacy.

Last reviewed

22 September 2026

This page is general privacy information for IT Life-Raft Ltd. It is not legal advice, but it sets out the practical way we handle website, enquiry and customer support information.

Controller

IT Life-Raft Ltd is responsible for how it handles personal information collected through this website and during support conversations.

Contact

Use the contact details on this website if you want to ask about privacy, request a copy of your information or correct something we hold.

Who this privacy policy is for

This privacy policy explains how IT Life-Raft Ltd handles personal information when people use this website, contact us, ask for support, book a review or become a customer.IT Life-Raft provides managed IT support, Microsoft 365 support, cybersecurity guidance, backup and recovery support, AI and automation advice, and related business technology services.

Information we may collect

We may collect your name, business name, job role, email address, phone number, website address, support request details, booking information, messages you send to us, and information needed to understand your IT support requirements.If you become a customer, we may also process information needed to provide support, such as user names, business email addresses, device or system details, Microsoft 365 tenant information, support records, supplier details, security findings and service notes.

How we use your information

We use personal information to respond to enquiries, provide support, manage customer relationships, prepare proposals, book meetings, improve our services, protect our systems, keep records and meet legal or contractual duties.We do not sell personal information. We only share it where needed to provide the service, work with trusted suppliers, meet legal duties or protect IT Life-Raft, our customers or other people.

Analytics and cookies

This website may use optional analytics cookies to understand how visitors use the site. Analytics is only loaded after you accept analytics cookies through the cookie banner.You can reject analytics cookies. If you previously accepted or rejected them, your browser may remember that choice in local site storage.

Suppliers and service providers

We may use trusted providers for hosting, analytics, forms, email, bookings, cloud services, security tooling, remote monitoring, documentation and support delivery.Where those providers process personal information for us, we aim to use appropriate services and settings for business use and only share what is needed for the relevant purpose.

How long we keep information

We keep personal information only for as long as needed for the reason it was collected, including customer support, business records, security, accounting, legal or dispute-resolution purposes.Support records may be kept while they remain useful for providing a safe and reliable service, then removed or reduced when they are no longer needed.

Your rights

You may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection or a copy of your data, depending on the circumstances.To make a request, contact IT Life-Raft using the contact details on this website. We may need to verify your identity before acting on a request.

Security

We take reasonable steps to protect personal information and business support records. No website, email system or cloud service can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through public forms.If your enquiry relates to a suspected cyber incident, use a clean device and a trusted phone number where possible.

Questions about privacy?

Contact IT Life-Raft.

If you have a privacy question or want to exercise your rights, contact us using the details on the contact page.

Contact IT Life-Raft